Customer comments

We want to hear your comments - we value our reputation and you don't get to Number 1 on Google for 8 years without offering excellent focus, service, price and great value - throughout the world 7 days a week. Here are some examples of recent customer feedback but please email us or better still send us a postcard if you have any comments (They make our day!):

Hi Sanjay ,

I have been back in Paris for the past 2 weeks after a wonderful trip where the Sun shine and the people are nicer because less stressed. Thought will send you few pics from OZ Whitsundays + Ocean Road +NZ Milford Sound. Next time will go for a year , 3 months not enough. Thanks for organising all my flights and good advise , the Atacama desert and Bolivian Salt Lake were awesome !!!!
Sonia, March 2010

Hi Geoff
Just a quick note to say many thanks for sorting out the flights went like clockwork
Andy Davies, March 2010

Hi Jarvis

Just a quick line to say a big thank you, for everything you booked for me was great. Thanks also for booking my airline seats which were great. I would recommend you. Hoping to go again next year.

Best regards

Doreen Duke, February 2010

Sanjay,

Thank you for your help with my trip last year. Everything went smoothly and I had the most wonderful time. Wishing you all the best for 2010.

Inga Heywood, January 2010

Hello Malcolm, we are now back at home and just feel like saying thanks for your contribution to a very successful and exciting trip for us over sixties that went like clockwork with no hotel or plane issues whatsoever.

Regards Andrew and Carol Seall, January 2010

Hi Malcolm,

Just is to let you know that everything went smoothly with all our flights and we enjoyed the Red Centre Tour from Uluru to Alice Springs very much, especially as my wife did not run into any snakes! This e-ticket is extremely handy, buzzing though check-in on your passport. Big compliments for Steve, our guide from Connections, who ensured we had a great time in the desert. Thanks for your and your colleagues' help in organizing this trip. We had a great time all the time! All the best for 2010!

Heike & Graham, UK January 2010

PS: As soon as we have saved enough again, we will be back!

We bought a round the world ticket with roundtheworldflights.com very nice people (thanks Jarvis) and very good price. We did Geneva, London, San Francisco, Los Angeles, Tahiti, Auckland, Christchurch, Hong Kong, London, Geneva. All flexible. In Tahiti we bought internal flights to Moorea, Bora Bora and Huahine

Dani, Tokao.com January 2010

Thanks Sanjay – really appreciate your help – I will certainly be recommending your name and company to everyone I know who is looking to travel around the world.  I have been very impressed – I am feeling much better today.  Keep taking the tablets as they say!

Best wishes

Inga, UK January 2010

Hello
Well back in Spain from my Round The World trip, I want to thank you for an excellent service. Everything went perfect, no problem whatsoever. I loved the trip and I have already recommended you to my friends. I surely will use your service again !
Kind regards
Solveig, Spain December 2009

Hi Malcolm,
I just wanted to thank you and your company for our amazing holiday to australia!
It was everything and more. so smooth and fabulous.
I will certainly recommend you to everyone i know.
once again many many thanks
Mr & Mrs Marson and the kids, UK November 2009

Hi Stuart,

I am currently on a R-T-W ticket booked through yourselves earlier this
year. So far everything has worked great for which i wish to pass on a big
thanks.

Phil, Sydney October 09

Again may I take the opportunity in thanking you for sorting this matter,we did havea wonderful trip and are now recommending you to lots of friends looking to do the same thing.

Anne UK September 2009

Hi Sanjay,

Thanks. All went well on the trip. I will use your company again.

Pete, UK August 09

Dear Geoff,
Thank you very much for your help and professionalism with our booking to New Zealand.
Yours sincerely,
Euan M, London July 09

Hi Sanjay,
Just a quick note to thank you for all your help arranging our trip. It was fantastic would definitely recommend it to anybody who will listen!
Thanks again
Regards
Wendy, UK July 2009

Hi Charlie

You sir, are a star....Next time someone books me to sing in Nz or Australia, I'll be in
touch! Shouldn't be too long hopefully.

All best

Paul, UK July 2009

I wanted to send you this quick e-mail to let you know that Geoff has provided me with fantastic service like I haven't received in a very long time (and I've booked lots of holidays and plane tickets over the last few years). I'm extremely impressed by his professionalism and how quickly and efficiently he has responded to my e-mails, telephone calls and numerous queries along with many changes of itineraries.

To be honest, I was so wrapped by the service that Geoff gave me to book 2 return tickets to Australia with internal flights for my honeymoon that I asked him to book my parents business class tickets to Australia also with internal flights as they were also planning a trip there. I'm extremely enthused by Geoff's professionalism, his great service, finding itineraries and prices that other travel agents who I contacted could not beat or find.

As I said, I don't usually send e-mails like this and like most, I'm a pretty busy person, but I was so happy and impressed with the way Geoff dealt with our bookings that I wanted to make sure you knew how wrapped I was to deal with such an efficient, friendly and competent person.

Kind regards,
Johanna - London July 09

Hi James,
Thank you for your prompt reply. Just want to say a big thank you for arranging such a good holiday, and how impressed we were with the accommodation and the organisation of the whole trip. We will definitely recommend you to friends. Thank you once again

Regards Lyn and Liz June 09.

Charlie,

Thanks for the information and assistance.

However, once again I really do appreciate the efforts Global Village make in delivering a first class service. It means that I will keep on booking my annual RTW flight through your firm!

Thanks again
Paul, Hong Kong May 2009

Hi Stuart

Thanks a lot for making those changes hopefully we won't have to make any more - but who knows what the future holds. We are really impressed with your service and we are thoroughly enjoying our world trip.

Best wishes Ian and Pam - Australia May 2009

Thanks Sanjay, you are really great at what you do mate!
What a difference it makes to a world traveller to have an agent he can trust in.
All the best for your endeavours too.
Cheers,
Lee on an RTW in April 09

 

Dear Simon

I wanted to send you an email to thank you for your help in arranging the RTW trip we booked with you late last year. We arrived back home yesterday having had a fantastic time and absolutely no problems with any of the flights. It was great from our point of view to be able to arrange such a bespoke trip for our desired route and time, and at what I think was a very reasonable price. I will certainly be advising you to others and will consider using your company again in future.

Kind regards

Alex,  UK April 09

Hi Stuart

In terms of RTW tips here are a few:

In Australia and NZ:: standbycars.com - free cars and campers to get around the country

In NZ recommend doing the 'adrenalin sports' type things anywhere except Queenstown if possible - it's cheaper. Also, any treks they do there, the walking duration for the treks they advertise is hugely inflated if you are in good shape. The one we did was advertised as either 2-3 days or even 3-4 days in one place. We did it in just over one.

Thailand - all the main islands you hear about that are the gorgeous ones are all completely tourist packed, recommend going to places you have never heard of and have never heard anyone else talking about. If you do a trek and can afford it I hugely recommend hiring a private guide, we did a 4 day trek with one and we actually got to trek and get away from tourists (something very hard to do in Thailand) for 3 straight days and saw and did tons.

If they go see the tigers, I recommend planning in advance and taking a bunch of cash and paying the extra to do the private time with them where you get to play with the cubs etc in the morning. The floating markets are a hell hole and so touristy they have no authentic feel to them at all and are a waste of breath.

Heading up to Chaing Mai is definitely worth it and a nice break from Bangkok. It's still a city but so much different a feel to Bangkok.

Heading over to Cambodia while in Thailand and going to Angkor Wat is also definitely worth it. Going to see all the temples is definitely something unique - recommend HUGELY that they rent a bike and cycle there and then around as there are several km's between each temple.

India just jump on the trains, get 2nd class sleeper and explore all over the country. Going up to Rishikesh is a GREAT break if you start to feel a bit too drowned with India - it gives you a lot more westerners, restaurants etc and is nice.

Nila, Still in India, April 2009

Hiya Sanjay – I’m just emailing today a massive thank you for all your help putting together my trip. I got back to the UK last week after a fantastic time seeing China, Mongolia and Russia. Everything worked out like clockwork and the guides I met did a superb job. Overall I couldn’t have asked for better service.
Cheers  Joel UK April 2009

Hi Charlie
And that's why I keep coming back to you! Competent in the extreme...
That's excellent, thanks so much for sorting it all out so well. As usual!
Best wishes
Paul

New Zealand - April 2009

Hi Sanjay
Just a few words to say that we are home now, and we had a fabulous time on our trip. We would like to say thanks for everything, all went smooth we had no problems at all and the accommodation was really good. We loved New Zealand and I am sure we will go back one day so we will be in touch, and we will recommend your company to anyone thinking of doing the same thing. Hope you are well and once again thanks.
Kath and Mike Mulgrew
England - April 2009

Thank you very much, Sanjay! You were of great help!

Looking forward to hearing you again!
Thank you! Best regards from Austria,
Renate, April 2009

 

Hi there,
We just come back from a fantastic 5 months trip in AsiaPacific. It was so great, we had such a wonderful time !!
Jarvis really helped us out in planning the itinerary.
I'm really glad we chose you guys for this lifetime experience..definitely the best ! and good prices too :)
I'm really hoping we'll be able to oragnise another trip like this one day, and if so will surely contact you again.
Thanks again you for all your help.
Cristel & Pierrick, April 2009

Hi Charlie
My RTW trip is going brilliantly so far and just up at Airlie Beach in Australia at the moment! It certainly makes saving all this time worth while!
Cheers
Richard (Australia April 2009)

 

Hi Stuart
It's what I thought - but I wanted confirmation.
I have been able to reroute at the local Air New Zealand counter.

Thanks very much for all the help you've provided before and during our trip!
Take care.
Cecile (NZ April 2009)

Hi Charlie,

Firstly, thank you for your patience and your assistance.
We will definately recommend your website to our family and friends,
you have really been a great help!!!

Thank you Charlie!

Kind Regards,

Anja and Andrea Buettgen (RTW March 2009)

 

Charlie - just a note regarding the gorilla trek. It was absolutely brilliant and I cannot recommend it highly enough. Everything worked well, the transport and meals were good, the guide/leader was excellent, the group worked well (mostly young Aussies and Kiwis- what's not to work!), the beer and gin was cheap, the campsites superb (especially lake Bunyoni) and the gorillas participated brilliantly. Looking forward to another adventure next year.
Kind regards
Stephen (UK 2009)

Hello Sanjay
Just thought we would let you know that we arrived home safe and sound
last night after a fantastic 5 week holiday. Your flights
around the world and hotels in San Francisco and Hong Kong were superb
and everything went like clockwork. Thank you for all you help and
organisation. You really did a splendid job and we look forward to
contacting you again when we next join the "grey nomads". Thanks again
for your help.
Kind regards and best wishes.
Mike and Sue Barber, UK March 2009

 

Charlie - sounds good. thank you again for all your help. really appreciate it!!!
my trip is wonderful so far.
Rod (Thailand 2009)

Hi Sanjay,

Thanks for all you help and interest over the past few weeks, I really appreciate it.

I hope your employers appreciate how well you do your job!

Regards,

Angela (In Australia March 2009)

 

Hi Chris,

Thank you so much for your efforts,　I feel you have definitely gone above and beyond for me and I am very grateful. I will have no hesitation in using roundtheworldflights.com in the future and will sincerely recommend you to all.
Yours Thankfully
J Leech, NSW March 2009

Hi Charlie,
Thanks so much for looking at all that and for your very helpful reply. Good to know you back me up!
Yes, you guessed right, I'm still living in NYC, sorry to miss your call.
I should say that your part in this was flawless,
Thanks again and all the best
Paul (NYC March 2009)

Hi Stuart

thank's a lot. we are enjoying this trip a lot so that's why we decided to stay more time in asia!!
I might contact you in the future for a new travel ticket...;-) thanks again for you help.
kind regards,

Pierre-Yves and Julieta

France March 09

Dear James We spent August last year travelling with you through Russia, Siberia and Mongolia to Beijing. We are writing, somewhat belatedly, to thank you for the experience. We had an amazing and thoroughly enjoyable time which almost completely went according to plan. We appreciated the reassurance of being met at and escorted to stations, and very much va lued the personal service of local guides. Our home stays were comfortable, varied and provided an important insight into the local way of life. Meeting local people was a very important part of the experience. We passed through some beautiful country and now have a better understanding of the world in which we live. The white water rafting was particularly enjoyable, despite my initial misgivings, and was just thrilling enough for my husband while I was satisfied by not capsizing! Our only complaint was with the weather which was beyond your control! The whole of northern Europe had a cool and damp August. One tip we would ask you to pass on to future travellers is to take plenty of loose change as well postcards from your country of origin. On several occasions we could have done with more to exchange with interested people we met – from railway engineers and police to priests. Please give our thanks to your local teams and guides who made our holiday an experience never to be forgotten. Specifically we would like to send our best wishes to our guide in Mongolia who was thrown from her horse while we were out trekking.

We have recommended you to all who have enquired about our holiday.

Regards,

Eileen and Martin Bigg

January 2009

 

James, Just wanted to say – thanks man for all your help. Will save your email address and use your bestowed upon knowledge sometime again soon! Thinking of going back to Pacific Islands maybe next year. Take care!

Ross, 31st December 2008

Sunday 21st December 2008 - The Observer

http://www.guardian.co.uk/theobserver/2008/dec/21/ask-tom-travel-advice

Myself and Michael have just recently returned from the trip and we had a wonderful time and happy we decided to go in the end. Thanks and kind regards
Karen Brookes, UK September 08

 

It was so good in Queenstown and Te Anau we stayed another night in the Rees. Had the best time in NZ. Thanks for your work!

Anne Kerr, Warwickshire July 2008

We had a wonderful RTW trip - have world travelled extensively, so we are not easily impressed.

Roger Taskone, Cornwall June 2008

A huge thank you from everyone for the superb arrangements made for our RTW via Christmas Island and Fiji. Everything went like clockwork. The holiday was all we intended it to be. 

Trevor Elliott London April 2008

I wish to state that my overall satisfaction with our recent RTW was Excellent. Accordingly I would have no reservations in recommending your company to my friends.

John Bird, Hatton Gardens, London June 2998

A huge thank you for the impeccable RTW arrangements you made for us.

David Smith, March 2008

James just to say that everything worked out well and we had a most enjoyable holiday. I am happy to describe our in general level of satisfaction as excellent. 

Dr Fiona Jeffries, Manchester December 2008

“The 7-month trip was for us a ‘holiday of a lifetime’; we had a really fantastic time and loved every minute of it. Many thanks for your advice and assistance in planning and arranging our travel….”
Mr N Brown, West Sussex, June 2008

“James has been extremely helpful and friendly with all the dealings I have had with him and with everyone I have recommended him to….”
Nicola, London EC2, July 2008

“He (Jarvis) was so helpful, nothing too much trouble, we are planning to go back next year and will most definitely book with you….”
Mr and Mrs H Mathews, Swansea, March 2008

Hi Stuart, I have just returned from the most wonderful holiday - everything was perfect (even the weather) and all the hotels were excellent - especially the Sobel Pier and the Kuri Santrian - I was totally seduced by Bali and can see why Captain Cook's men had no desire to come back after they found the place it is magical. Having said all that I would like to thank you again for all the organising you did - it really was "my holiday of a lifetime" and I am sue I will bore everyone to death with the details.Thank you.

Maureen, Essex - December 2007

“This was the second time that roundtheworldflights.com has arranged a trip to for us and we plan to ask you to do the honours for us again next January..”
Mrs J Woolcock, York

Many thanks for all your assistance over the past few months. Sanjay has been excellent throughout and I have told several friends to book with you.
Ben Costley, London

Hi Geoff - Just to say thank you for a superb Round the World trip - we had a fantastic trip taking in India, The Philipines, Thailand, Indonesia, Australia and New Zealnd and South America. It was truly truly awesome trip thanks man

Paul Jeffereys - Manchester 2007

Just to say thanks for all your help setting up our RTW - it all went like clockwork,
Nicola Fairbrother - World Champion 1993, Olympic Silver Medallis

Hey James!  Henry here at the tail end of a trip that can only be described as breathtaking, thanks in no small part to your good self and Global Village. We have had no snags or anything remotely adverse and we are a weekend in Buenos Aires away from rejoining reality and facing the financial conseqences of our actions! Thanks again for you time, you´ve been excellent and both me and Michelle can´t say enough good things about Global Village and roundtheworldflights.com.

Warmest Regards, 

Henry, UK April 2008

Dear all at roundtheworldflights.com, Thank you all for a superb Escapade round the world ticket. It was great magic. I'd highly recommend Borneo, Australia and New Zealand. Also the Cook Islands was fun too. Thank you again, especially James, Regards

Jane Litvov, Kent - January 2008

I just wanted to write a quick email to express how impressed I have been with the service myself and my friend have received from Global Village. Since we first contacted you back in January the people we have dealt with have been nothing but friendly and helpful.   In particular, James has answered many queries and been overly helpful many times, always replying to emails quickly and efficiently. Whenever I've phoned up, the guys are always friendly and Simon was also particularly helpful when I enquired about a stopover in Auckland.   Aside from the above, the price was the best around and the conditions of travel have been a lot more flexible than anyone else's tickets who I have met while travelling... people complaining about changing flights are definitely not few and far between out here! Thanks again and I hope you all have a great Christmas and new year.  

Kind regards Christine, Australia November 2007

 

Hi James - Have been back nearly a month and would like to get on the first plane out of Heathrow and go off again. Just thought I would send you message to say thank you as you booked my wonderful trip for me and were so helpful. All I can tell you is I lived my dreams and lived, loved and appreciated every second of what turned out to be an epic journey. All my flights were fantastic, it all worked like clockwork. I still cannot quite believe that
I planned such a trip, have been done it and am now back. It is extremely difficult trying to get back into "normal life". Needs must though and I have to start earning some money again (after all, there is still a lot of the world I need to explore). Once again, thanks for your professional and expert advice and booking my dream round the world trip.

Sarah. UK Gap Year 2007

Matt was fantastic; he had been to almost all of my intended stops and my note book was practically full by the time I left the shop!
Gaby Metcalfe, London

Great trip Stuart. Once in a lifetime. Have stuck you on facebook!

Clare, Novemver 2007, London

Many thanks for all your assistance over the past few months. Sanjay and Matt have been excellent throughout and I have told several friends to book with you.
Ben Costley Gap Year 2004/5

Is there anywhere that you haven’t been Stuart!? Many thanks for all your assistance, you’ve made the whole booking a lot easier and Dave and I feel ready to face the world now (literally).
James Staurt, Sydney 2003

We had an amazing trip and greatly appreciate the assistance you gave us in changing our flights when we were in a bit of a fix in India - I would not hesitate in recommending you to others.
James Cross and Annabel James - India, Thailand, Australia and the US 2003

Just wanted you to know that the huts you recommended in Koh Samui are fantastic - thanks so much for the tip Lionel. We’re moving on to Australia next week and cannot believe we are actually going to leave this paradise.
Lola Croxted

What an amazing 11 months…thanks so much for all the help and advice you made the whole thing so easy.
Pete Kinzett 9 stops 2004

Great value and a fantastic service – thanks for all your help. I can’t quite believe that I finish work next week and won’t be back for three months!
Caroline Hampton - Surrey, 2006

Thanks for all your help. We don’t have anything like this is Norway so it was a relief to find you.
C Moov - Norway, 2005

Sanjay,   Just thought i'd drop you a quick note to say thank you very much for all your help and advice with my recent round the world flight booking. Picked up my tickets yesterday and very much looking forward to being on that first flight in just over 3 weeks time.   Thank you once again  

Jamie and Caroline RTW August 2007

The flights all connected beautifully and I was very grateful for the accommodation booked in Lima - we landed 2 hours late and it was 1am by ther time we left the airport - that was one welcome transfer - thanks Matt.

Dave and Tracey Cole, September 2003

Dear James, Thank You for all your help with my recent Trans Siberian trip. It was a completely brilliant experience – the world seems a lot bigger now! All the best,

Jonathan Dove, London E2 (April 2008)

Just a quick email to say thank you to everyone at Global Village for helping us with our trip to Russia and the Transiberian. It was a journey and a half, and we had a wonderful time. The trip is not for the faint hearted and at times it can be quite tough e.g being on a train for four days without a shower and being in a cabin with a Russian male with very bad body odor however the scenery, the swim in Lake Baikal, staying in a Mongolian Ger camp and seeing the Great Wall of China made it all worth while. Thanks for all your help and advice with our trip, you were fabulous. We also thought of a few travel tips for people for the transiberian, just a few things you could suggest to people

1. Food to bring along; tuna, cus cus, latte or hot choc mixes for hot drinks, tinned fruit and , tuna. Pot noodles are unfortunately a must.

2. Other essential items; Anti septic wipes and self dry hand sanitiser. Thongs/Flip Flops for trips to the loo.

3. Make clients aware that the train between Russia and Mongolia is quite old, also be prepared for Mongolian Merchants sleeping in your bed when you get on. They dont have tickets and the carriage attendent is somehow involved with them getting free beds. You will get your place but you may have to have a little argument with these people.

4.Book out the whole cabin if possible e.g if there is three of you , book out last bed as it will be better experience for you especially on the 4 day train leg.

5. Bring a Russian phrase book.

6. The information book from Russian experience should be updated, some information is old. (We are on this - its out in September - web ed)

7. Bring electronicals e.g DVD players, Ipods, Nintendo DS etc as there are electical power charges on train and they are long trips.

Sarah Jane, Australian in London (August 2007 - Did an RTW and the Big Trans Sib with sister and boyfriend)

The Trans-Siberian is one of those rare experiences that entirely lives up to its hype. Romantic notions of sitting on your bunk staring at the passing Taiga, with a Tolstoi on your lap and a tea/vodka in your hand are very easily made true. It's by far the most relaxing, but constantly surprising, journey I've ever made.
Amy from Earls Court did The Big Trans Sib (With St Petes Add on).

The Siberian plains provide a beautiful endless backdrop, as you have a cup of tea, read a book or, best of all, eat drink and be merry with what must be one of the most diverse groups of strangers you'll ever meet. Take a Russian phrase book, a cup and your favourite drinks.
Also take Pot Noodles or better still buy the Russian equivalents, and be proud as you look out across Siberia and tuck into a lovely hot snack! My Russian cabin mates lived off them! I could think of more but don't want to be too specific or waffle, one would be don't get so pissed on vodka you can't climb into your bunk bed, but that's probably not the image everyone wants!
Ben from Balham did an RTW wth The Big Trans Sib (With St Petes Add on)

Jeremy Head - Travel Journalist and broadcaster did the Trans Sib with us in 2003 (www.jeremyhead.com)
As a travel journo I'm always asked what's the best trip I've ever done. The answer is easy - the Trans-Sib. It's quite simply unforgettable. I'd do it again at a shot - amazing scenery, unique experiences, crazy people all washed down with a good slug of vodka. The trip also got me my first cover feature in The Times. Read the complete story here:

http://travel.timesonline.co.uk/article/0,,26016-1117223,00.html
Jeremy (from Brighton) did The Big Trans Sib.

"I took the Trans-Mongolian towards the end of winter. I've never been so cold in my life but it gave me an excellent appreciation of how life really is for the people of Russia and Mongolia. The time we spent with the nomads in Mongolia was fascinating, and the local people I met on the train itself taught me more about these cultures than any guidebook ever will. I'd recommend travelling March-May when there are fewer other Westerners - just don't forget to pack your thermals!"
Lyn from Australia did The Epic Trans Sib.

Travelling thousands of miles across five time zones by train was an amazing way to see three great countries, the stopovers in Siberia and Mongolia meant we could sample the local culture too. It was good to mix with the local people on the train and I made great friends with fellow travellers in the dining car.
The funniest thing on the trains was the one from Russia to Mongolia where apart from about 10 of us travellers everybody else (all Mongolian) was smuggling stuff - they had screwdrivers and stashed clothes, blankets, electrical wire and all sorts of stuff under every floor and in every ceiling and in every spare bit of space, even the guards were involved. They tried to stash stuff in our cabins and we had to give them a stern No before they gave up.
If you're interested I have put some photos up on the web from my trip - http://benabroad.bebo.com
Bens in New Zealand and did the Big Trans Sib and the Scenic Chinese